Privacy Policy
Refund policy
Returns & Refund Policy
Due to the hygienic nature of apparel, Fashion Success enforces a strict return policy to ensure all items remain brand new for every customer. A brief try-on to check fit is allowed. We do not accept returns for buyer's remorse or for garments worn beyond a brief try-on, washed, stained, damaged after delivery, or altered.
Eligible Return Exceptions
Returns or exchanges are only accepted under the following two conditions:
- Size Issues: If the garment does not fit, it can be exchanged or returned after a brief try-on to check fit. It must not have been worn beyond that try-on, washed, stained, damaged after delivery, or altered. Keep the original tags attached and retain the original clear garment packaging bearing the SKU label. The packaging may be opened to try on the garment. A brief try-on means putting the garment on indoors solely to check its size and fit, then taking it off, as you would in a store fitting room. It does not include wearing it for an outing, work, an event, exercise, or normal daily use. The garment must remain free of odors.
- Damaged on Arrival: If your item arrives damaged, defective, or broken, please contact us within 7 days of delivery with photo evidence.
How to Initiate a Return
Email us at support@fashionsuccessus.store within 7 days of delivery with your order number and reason for return. We will provide return instructions and the return address for our fulfillment network.
Return Shipping
Customers are responsible for all return shipping costs. We recommend using a trackable shipping method. Fashion Success is not responsible for lost return packages.
Refunds
Once your return is received and inspected, refunds are processed within 14 business days to your original payment method. You will receive an email confirmation when your refund is processed.
Contact Email: support@fashionsuccessus.store Text: (214) 404-3327 (text only) Response time: 1-2 business days
