Shipping, Returns and Refund Policy
Shipping, Returns and Refund Policy
Shipping Information
Processing Time
- Orders are processed within 1-3 business days
- Processing time excludes weekends and holidays
- You will receive a confirmation email once your order ships
Shipping Methods & Times
- Standard Shipping (US): 7-15 business days
- Express Shipping (US): 3-7 business days
- International Shipping: 10-25 business days
Shipping Costs
- Shipping costs are calculated at checkout
- Free shipping on orders over $50 (US only)
- International shipping rates vary by destination
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can track your package using this number on the carrier's website.
Returns & Exchanges
Return Policy
- Items can be returned within 30 days of delivery
- Items must be unused, unwashed, and in original condition
- Original tags and packaging must be included
- Custom or personalized items cannot be returned
How to Return
- Contact us at support@fashionsuccessus.store to initiate a return
- Include your order number and reason for return
- We'll provide return instructions and address
- Package items securely and ship to our return address
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method
- Fashion Success is not responsible for lost return packages
Refunds
- Refunds are processed within 5-10 business days after we receive your return
- Refunds are issued to the original payment method
- Original shipping costs are non-refundable
- You'll receive an email confirmation when your refund is processed
- Please read the Refund policy at the checkout.
Exchanges
- We offer exchanges for different sizes or colors (subject to availability)
- Exchange shipping costs apply
- Contact us to arrange an exchange
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 7 days of delivery
- Provide photos of the damaged item
- We'll arrange for a replacement or full refund
- Return shipping will be covered by us
Contact Us
For any shipping or return questions, please contact us:
Email: support@fashionsuccessus.store
Response Time: Within 24 hours during business days
We're committed to making your shopping experience as smooth as possible!
